Effective Date: August 31, 2026
Revision Date: August 18, 2026
Canyon Maintenance LLC (“Canyon Maintenance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, online services, and communications with our business.
This Online Privacy Policy (“Privacy Policy”) explains what information we may collect, how we use and protect it, when we may disclose it, and the choices available to you.
This Privacy Policy applies to information collected through canyonmaintenance.com, if applicable, as well as information collected through forms, email, telephone, text messages, online scheduling, estimates, invoices, and other electronic interactions with Canyon Maintenance.
By using our website or voluntarily providing information to us, you acknowledge this Privacy Policy. Where applicable law requires your consent for a particular use of personal information, we will obtain that consent as required.
1. INFORMATION WE COLLECT
A. Information You Provide
We may collect information that you voluntarily provide to us, including:

• Name

• Mailing or service address

• Email address

• Telephone or mobile phone number

• Billing information

• Information necessary to prepare estimates

• Property information

• Service requests and project details

• Photographs or other information you voluntarily provide

• Communications with Canyon Maintenance

• Survey or feedback responses

• Information provided through forms or online scheduling

• Other information reasonably necessary to provide requested services

We collect this information when you request an estimate, schedule services, contact us, communicate with us, make a payment, submit a form, or otherwise interact with Canyon Maintenance.
B. Information Collected Automatically
When you visit our website, certain information may be collected automatically, depending on the website's configuration and the technologies we use.
This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• General geographic information derived from IP address

• Pages visited

• Date and time of visits

• Referring websites

• Website usage information

• Cookies and similar technologies

• Security and diagnostic information

This information may be used to operate, secure, maintain, and improve our website and services.
C. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, or similar technologies.
These technologies may help us:

• Remember preferences

• Maintain website functionality

• Understand how visitors use our website

• Monitor website performance

• Detect security issues

• Improve website content and services

• Measure the effectiveness of advertising or marketing, where applicable

You may be able to control cookies through your browser settings or other tools made available through the website.
Disabling certain cookies may affect website functionality.
D. Information From Other Sources
We may receive information about you from third parties when reasonably necessary to provide our services or operate our business.
Examples may include:

• Payment processors

• Scheduling platforms

• Website hosting providers

• Online form providers

• Advertising or analytics providers

• Business partners

• Property owners or authorized representatives

We will handle information received from third parties in accordance with applicable law and this Privacy Policy.
2. HOW WE USE PERSONAL INFORMATION
Canyon Maintenance may use personal information for legitimate business purposes, including to:

• Provide requested services

• Prepare estimates and proposals

• Schedule appointments

• Communicate regarding services

• Process payments

• Send invoices and payment reminders

• Respond to questions and requests

• Maintain customer records

• Provide customer support

• Improve our services and website

• Maintain website security

• Prevent fraud, misuse, or unauthorized activity

• Maintain business and financial records

• Comply with legal obligations

• Resolve disputes

• Protect our rights, property, employees, customers, and others

• Send marketing or promotional communications where permitted

We may also use aggregated or de-identified information for business analysis, reporting, and improvement.
3. SERVICE AND TRANSACTIONAL COMMUNICATIONS
If you provide your telephone number, email address, or other contact information to Canyon Maintenance, we may use that information to communicate with you regarding your relationship with us.
Examples include:

• Estimate confirmations

• Appointment scheduling

• Appointment reminders

• Service updates

• Questions regarding a project

• Invoices

• Payment notices

• Account communications

• Requests for additional information

• Responses to customer inquiries

These communications are considered transactional or service-related and may continue even if you opt out of promotional communications.
4. MARKETING COMMUNICATIONS
Canyon Maintenance may occasionally send promotional or marketing communications when permitted by applicable law.
You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the message or by contacting us directly.
Opting out of marketing communications will not prevent us from sending necessary service, transactional, billing, security, or other legally required communications.
5. HOW WE SHARE INFORMATION
Canyon Maintenance does not sell personal information for monetary consideration.
We may disclose personal information when reasonably necessary to operate our business or provide requested services, including to:
Service Providers
We may share information with companies and individuals that provide services on our behalf, such as:

• Website hosting providers

• Payment processors

• Scheduling providers

• Accounting and bookkeeping services

• Information technology providers

• Communication providers

• Cloud storage providers

• Analytics providers

• Professional advisors

• Other vendors supporting our business operations

These providers are permitted to use information only as reasonably necessary to provide services to Canyon Maintenance or as otherwise permitted by law.
Service Fulfillment
We may share information when necessary to fulfill services requested by you.
For example, we may provide relevant property or contact information to an employee, contractor, supplier, disposal facility, or other service provider involved in completing your requested project.
Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, or other legal process

• Cooperate with law enforcement

• Protect the rights or property of Canyon Maintenance

• Protect customers or other individuals

• Investigate fraud, security incidents, or unlawful activity

Business Transfers
If Canyon Maintenance is involved in a merger, acquisition, sale of assets, reorganization, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
6. UTAH CONSUMER PRIVACY ACT
The Utah Consumer Privacy Act (“UCPA”) provides certain privacy rights to Utah residents when the law applies to the business and the individual.
The UCPA does not apply to every business. Its applicability depends on statutory requirements and exemptions.
If the UCPA applies to Canyon Maintenance and to your personal data, you may have certain rights, including rights to:

• Confirm whether we process your personal data

• Access certain personal data

• Delete certain personal data

• Obtain certain personal data in a portable format

• Opt out of certain processing for targeted advertising

• Opt out of certain sales of personal data

• Exercise other rights provided by applicable law

Canyon Maintenance does not sell personal data for monetary consideration.
To submit a privacy request, contact us using the information provided in the Contact Information section below.
We may need to verify your identity before completing certain requests. This is intended to protect personal information from unauthorized disclosure.
We will respond to qualifying requests within the time periods required by applicable law.
If we deny a request where applicable law provides an appeal right, we will provide information regarding the available appeal process.
7. PRIVACY REQUESTS
You may contact Canyon Maintenance regarding personal information that we maintain about you.
Depending on applicable law, your request may include:

• Asking what information we maintain

• Requesting access to information

• Requesting correction of inaccurate information

• Requesting deletion of information

• Requesting information regarding our privacy practices

• Requesting to opt out of certain marketing communications

• Exercising other rights provided by applicable law

Canyon Maintenance may retain information when reasonably necessary to:

• Complete a transaction

• Provide services

• Maintain business records

• Resolve disputes

• Prevent fraud

• Comply with legal obligations

• Establish, exercise, or defend legal claims

• Protect the security of our systems

Accordingly, a request to delete information may not result in complete deletion of every record.
8. IDENTITY VERIFICATION
To protect customer information, Canyon Maintenance may take reasonable steps to verify the identity of an individual making a privacy request.
We may request information reasonably necessary to confirm that the person making the request is authorized to receive the requested information.
We will not knowingly require unnecessary personal information solely for the purpose of verifying a privacy request.
9. DATA RETENTION
Canyon Maintenance retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on:

• The type of information

• The nature of the customer relationship

• The services provided

• Accounting and tax requirements

• Legal obligations

• Dispute resolution

• Fraud prevention

• Business recordkeeping

• Other legitimate business needs

When information is no longer reasonably necessary, we may securely delete, destroy, anonymize, or otherwise dispose of it.
10. PAYMENT INFORMATION
Payments may be processed through third-party payment processors.
Canyon Maintenance generally does not need to retain complete credit or debit card numbers when payment processing is handled by a third-party payment provider.
Payment processors may collect and process payment information according to their own privacy policies and terms.
Canyon Maintenance does not control the privacy practices of independent payment processors.
11. PHOTOGRAPHS AND PROPERTY INFORMATION
As part of providing estimates and services, Canyon Maintenance may collect photographs, videos, measurements, notes, and other information concerning a customer's property.
This information may be used for purposes including:

• Preparing estimates

• Documenting existing conditions

• Planning services

• Documenting completed work

• Quality control

• Customer service

• Resolving disputes

• Maintaining business records

Canyon Maintenance will take reasonable measures to avoid unnecessarily capturing sensitive personal information in property photographs.
Canyon Maintenance will not knowingly use identifiable customer property photographs for public advertising without appropriate authorization.
12. CHILDREN'S PRIVACY
Our website and services are not directed toward children under the age of 13.
Canyon Maintenance does not knowingly collect personal information from children under 13 through its website.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.
13. DATA SECURITY
Canyon Maintenance maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
No method of transmitting or storing information electronically is completely secure.
Accordingly, Canyon Maintenance cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed as a result of circumstances beyond our reasonable control.
In the event of a data security incident, Canyon Maintenance will respond in accordance with applicable law.
14. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, applications, payment services, social media platforms, scheduling systems, or other services operated by third parties.
Canyon Maintenance does not control those third parties and is not responsible for their privacy practices, security, content, or policies.
You should review the privacy policies of third-party services before providing them with personal information.
15. SOCIAL MEDIA
If you interact with Canyon Maintenance through social media platforms, the information you provide may also be subject to the privacy policy and terms of the applicable social media platform.
Canyon Maintenance does not control how independent social media platforms collect or process information.
16. DO NOT TRACK
Some web browsers offer a “Do Not Track” feature.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.
17. EMAIL AND ELECTRONIC COMMUNICATIONS
Electronic communications sent to Canyon Maintenance may be retained as business records when reasonably necessary for customer service, accounting, legal, operational, or other legitimate business purposes.
Email and other electronic communications may also be processed through third-party service providers used by Canyon Maintenance.
18. CHANGES TO THIS PRIVACY POLICY
Canyon Maintenance may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will update the Revision Date at the top of this Policy.
If material changes are required to be communicated under applicable law, we will provide notice through appropriate means.
Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy to the extent permitted by law.
19. GOVERNING LAW
This Privacy Policy is governed by applicable federal law and the laws of the State of Utah, except to the extent that another law is required to apply.
Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be waived.
20. CONTACT INFORMATION
Questions, concerns, or privacy requests may be directed to:
Canyon Maintenance LLC
604 N 900 W
Orem, Utah 84057
Email: jessy@canyonmaintenance.com
Phone: (801) 210-1386
When submitting a privacy request, please include sufficient information for us to understand your request and, when necessary, verify your identity.
Privacy Contact:
Jessy Nielsen
Canyon Maintenance LLC
Email: jessy@canyonmaintenance.com
Phone: (801) 210-1386
Canyon Maintenance will make reasonable efforts to respond to privacy inquiries and requests within the time periods required by applicable law.